Refund Policy
When refunds may apply, how requests are reviewed, and what to expect after payment on SwapLink.
Introduction
At SwapLink, we aim to provide reliable service and fair support. This Refund Policy explains when refunds may be available and how refund requests are handled.
By purchasing paid services, you agree to the conditions described in this policy.
Refund Eligibility
1. Subscription Services
Refunds for subscription-based services may be considered in limited situations.
- Extended downtime caused by issues on our side
- Billing or payment processing errors
- Unauthorized charges, subject to verification
- A service that materially differs from what was described
2. Credit or Usage-Based Services
For credit-based or usage-based products, refunds may apply in certain cases.
- Unused credits within a reasonable purchase window
- Credits consumed due to technical failures on our side
- Service quality issues caused by platform errors
3. One-Time Purchases
One-time purchases may be eligible for refund only in limited situations.
- The purchased service was not delivered as promised
- A delivered and already used digital service is generally not refundable
Non-Refundable Situations
Some situations are generally not eligible for refunds.
- Services or credits that have already been fully consumed
- Requests caused only by a change of mind
- Problems caused by user misuse or incorrect operation
- Third-party connectivity, tooling, or device issues outside our control
- Expired services or credits
- Promotional or discounted purchases unless required by law
Refund Process
1. How to Request a Refund
To request a refund, contact us and include enough detail for us to review the case.
- Your account email address
- Transaction ID or payment reference
- Purchase date
- A clear explanation of the issue
- Supporting material such as screenshots or error messages
2. Review Process
Refund requests are reviewed manually.
- We may acknowledge the request within a few business days
- We may investigate usage, payment, and service records
- A decision may depend on the specifics of the case
- Approved refunds are processed through the original payment flow where possible
3. Refund Methods
Approved refunds are typically returned through the original payment method, though account credit may be used in some cases when appropriate.
Special Circumstances
1. Exceptional Events
In unusual circumstances such as service outages, emergencies, or platform-level incidents, we may review refund outcomes more flexibly.
2. Legal Requirements
If local law gives you additional refund rights, those rules take precedence over this policy where required.
3. Subscription Cancellations
You may cancel a subscription at any time. Cancellation normally applies from the end of the current billing cycle unless a refund is otherwise approved or required by law.
Dispute Resolution
1. Internal Review
If you disagree with a refund decision, you may contact us again with additional context for a further review.
2. Chargebacks
Please contact us before initiating a chargeback. Chargebacks may affect account access or require additional review.
Policy Updates
We may update this Refund Policy to reflect changes in service design, business processes, or legal requirements.
The latest published version on the site will apply after it is posted.
Contact Us
If you have questions about this Refund Policy or need help with a refund request, please contact us through:
- Email: support@swaplink.run
We aim to handle refund questions fairly and transparently whenever possible.