Refund Policy

1. Subscription Services

Refunds for subscription-based services may be considered in limited situations.

• Extended downtime caused by issues on our side
• Billing or payment processing errors
• Unauthorized charges, subject to verification
• A service that materially differs from what was described

2. Credit or Usage-Based Services

For credit-based or usage-based products, refunds may apply in certain cases.

• Unused credits within a reasonable purchase window
• Credits consumed due to technical failures on our side
• Service quality issues caused by platform errors

3. One-Time Purchases

One-time purchases may be eligible for refund only in limited situations.

• The purchased service was not delivered as promised
• A delivered and already used digital service is generally not refundable

1. How to Request a Refund

To request a refund, contact us and include enough detail for us to review the case.

• Your account email address
• Transaction ID or payment reference
• Purchase date
• A clear explanation of the issue
• Supporting material such as screenshots or error messages

2. Review Process

Refund requests are reviewed manually.

• We may acknowledge the request within a few business days
• We may investigate usage, payment, and service records
• A decision may depend on the specifics of the case
• Approved refunds are processed through the original payment flow where possible

3. Refund Methods

Approved refunds are typically returned through the original payment method, though account credit may be used in some cases when appropriate.

1. Exceptional Events

In unusual circumstances such as service outages, emergencies, or platform-level incidents, we may review refund outcomes more flexibly.

2. Legal Requirements

If local law gives you additional refund rights, those rules take precedence over this policy where required.

3. Subscription Cancellations

You may cancel a subscription at any time. Cancellation normally applies from the end of the current billing cycle unless a refund is otherwise approved or required by law.

1. Internal Review

If you disagree with a refund decision, you may contact us again with additional context for a further review.

2. Chargebacks

Please contact us before initiating a chargeback. Chargebacks may affect account access or require additional review.